Cosmic Ears Terms of Use

These Terms of Use (“Terms”) are a legal agreement between you and Cosmic Ears and govern your use of this Website either as a visitor, content contributor, or as a registered user. Use of, posting of information to, and access to this Website are subject to your compliance with these Terms, so please read them carefully before using this Website. Cosmic Ears reserves the right to limit or terminate your access to this Website or terminate or suspend your registration for failure to comply with the terms and policies posted on this Website, including these Terms, or for any reason at any time.


Modifications to these terms
Cosmic Ears may change, modify, update, add, or remove portions of these Terms at any time. Please check these Terms periodically for changes. Your continued use of this Website, following the posting of any changes, will signify your acceptance of those changes.

Changes to this website
In an effort to continually improve this Website and its usefulness to you, we may add additional services or make changes to existing services. In the event that Cosmic Ears makes such changes, these Terms shall apply to the new services and to any changes to existing services.

Unless otherwise stated, all prices are exclusive of VAT for purchases within the European Union.
We reserve the right to adjust prices, goods and special offers at our discretion.

Returns and Warranty Policy
Our Returns and Warranty Policies are outlined in the appropriate pages on the website. The Terms and Conditions adhere to the information outlined and can be found as follows:

Returns and Repairs


Customs Charges and Taxes
Cosmic Ears are NOT responsible for any customs charges incurred for monitors returned for repair, ear impressions or any other items sent to Cosmic Ears.
If any custom charges are invoiced to Cosmic Ears will invoice the customer for the appropriate amount and any work will not be carried out until the payment has been made.

User information
To use certain parts of this Website, you will be asked to provide information about yourself, such as your first name, e-mail address, password, city, state, country zip code, or postal code. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Cosmic Ears immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Cosmic Ears or any other user of or visitor to this Website due to the use of your Cosmic Ears ID, password, or account by another person.
You may not use anyone else’s Cosmic Ears ID, password, or account at any time without the express permission and consent of the holder of that Cosmic Ears ID, password, or account. Cosmic Ears cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Privacy policy
Cosmic Ears do not store credit card details nor do we share customer details with any 3rd parties.

Cosmic Ears respects your desire for privacy and takes care to protect the personal information you provide us. By using this Website, you are consenting to the terms of our privacy policy.

Cosmic Ears has security measures in place to protect the loss, misuse, and alteration of the information under Cosmic Ears control. These security measures are described in our privacy policy.

Although Cosmic Ears has taken the steps described in our privacy policy to ensure that your personal information is delivered and disclosed only in accordance with our privacy policy, Cosmic Ears does not guarantee that the personal information you provide will not be intercepted by others and decrypted.

Support Forums, Blogs and Ratings & Reviews 
Cosmic Ears has created support forums, blogs, community areas and group discussions, in the English language (at this time), so you can share your experiences, ask and/or answer questions, share reviews of Cosmic Ears products and services, and more (collectively referred to as “ Online Communities”). We appreciate that Cosmic Ears Online Communities reflect the diversity of its users and is an interesting place to share, learn, and interact. In keeping with this spirit of community, we have a core set of principles and guidelines in English that must be followed by all members, participants, content contributors and users.

All text, graphics, user or visual interfaces, trademarks, logos, music, sounds, artwork, photographs, and computer code (“Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel,” and the arrangement of such Content, contained on this Website is owned, controlled, or licensed by Cosmic Ears. All such Content is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Unless another agreement applies to particular Content (e.g., Software License Agreement, Terms of Service, etc.), Cosmic Ears hereby grants you limited permission to use the Content subject to these Terms, as long as the use of such Content is solely for your personal, non-commercial informational use.
Unless expressly permitted in an applicable agreement or on the Content itself, none of the Content may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or other means, without the prior express written permission of Cosmic Ears and/or the appropriate owner. Also, you may not “mirror” any Content contained on this Website or any other server without Cosmic Ears express prior written consent.
Posting of user content
Certain areas of this Website may allow you to post content, including your experiences, advice, recommendations, opinions, information, messages, or other material (“Your Content”). Please be aware that these areas are public and not confidential. You may only post Your Content to public areas and where you have permission to post. You may not post any content that violates these Terms or any third party rights.

Cosmic Ears does not claim ownership of any of Your Content that you may post. However, by posting Your Content to public areas on the Website, you grant Cosmic Ears, its affiliates, partners, and distributors the perpetual, irrevocable, royalty-free right to use, copy, display, perform, distribute, adapt, create derivative works, sublicense, and promote Your Content in any medium and any manner whatsoever, and to use and sublicense your name, likeness, biography, voice, video, and photograph (if applicable) to attribute your postings to you. In addition to Your Content, we encourage you to provide us with feedback. You agree that we may use in any manner and without limitation all comments, advice, recommendations, suggestions, complaints, and other feedback you provide relating to this Website, Cosmic Ears products and/or services, and that Cosmic Ears will own all intellectual property that we create based upon or incorporating your feedback.

Links to third party websites and services
In attempting to provide you with comprehensive and useful resources, this Website may contain links to third-party websites, which are not under the control of Cosmic Ears. Cosmic Ears is not responsible for the content of or products provided by any linked site or any link contained in a linked site, or any changes or updates to such sites. Cosmic Ears is providing these links to you only as a convenience, and the inclusion of any link does not imply that Cosmic Ears endorses, guarantees, or accepts any responsibility for the content or products on such a third-party site.

In connection with your use of this Website, you may be made aware of services, products, offers, and promotions provided by third parties, and not by Cosmic Ears. If you decide to use third-party services or products, you are responsible for reviewing and understanding the terms and conditions governing any third-party service or product. You agree that the third party, and not Cosmic Ears, is responsible for the performance of the third-party services or products.

Procedure for making claims of copyright infringement
At Cosmic Ears, we respect the intellectual property of others. If you believe that your copyrighted work has been copied and is accessible on the Website in a way that constitutes copyright infringement, please contact us to report possible copyright infringement. When contacting us, please provide Cosmic Ears copyright agent with the following information:

  • A full description of the copyrighted work or other intellectual property that you claim has been infringed
  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest
  • A description of where the material that you claim is infringing is located on this Website
  • Your name, address, telephone number, and e-mail address
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law
  • A statement signed by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or are authorized to act on the copyright or intellectual property owner’s behalf

By e-mail

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