Return Policy / Refunds
Our in-ears are custom made for each individual and as result we cannot offer a refund after the product is in production, after the status “Shell Creation”.
If you wish to choose a refund before the in-ears has begun manufacture we can do so.
We do not not offer any refunds on shipping costs and there will be a admin/restocking fee for any special returns determined by Cosmic Ears. We do not offer any refunds due to fit issues with impressions not made by Cosmic Ears.
Returning your in-ears for repair
Please see our Repairs Page for details on returning your in-ears for repair.