Troubleshooting your in ears
If you are experiencing some issues with your in ears we recommend checking the following as most issues can easily be resolved.
If none of the above resolves your issue you will need to send the in ears back to Cosmic Ears for inspection.
Please fill in the repair form from the link below, identifying the issue as detailed as possible.
Once you have submitted your repair form, you will receive information on how to send your in ears back for inspection.
N.B. If you are returning your in-ears back for repair they must be returned immediately after the issue has been reported. Continued use of the in-ears after the reported issue will void the warranty.
If your in-ears are not covered by our warranty there will be a cost for any repair.
If the issue is not a result of workmanship problems i.e. wax build up, there will be a cost for the repair.
Our standard costs are as follows (all prices subject to VAT within the EU).
Rebuild of one side.
50% of the current purchase price minus 10%
Rebuild of both sides.
Current purchase price minus 10%
Cosmic Ears do not re-use any components when remaking the in-ears, this is to ensure that the repaired in-ears will be “as new”.
Any repairs that need to be carried out after 2 years will require new impressions. If the customer wishes for Cosmic Ears to use impressions older than 2 years then there will be no re-fit warranty on the in-ears.
Cosmic Ears may occasionally be able to carry out a repair that will not require a rebuild, any costs with this will be discussed at the time.
If currently on a VALID artist endorsement then the appropriate discount will be applied.