Overview
Ordering your custom in-ear monitors using an endorsement offer is slightly different from our usual ordering process, but it is still straightforward, so we need you to follow the correct process to ensure you utilise your offer.
We’ve outlined the steps below…
Step 1: Apply for an endorsement
No one likes filling in forms, but this is required for any artist application. We are privileged to have an abundance of artists, musicians and engineers signed to our endorsement programme (The Cosmic Ears Galaxy of Stars), and we want to ensure we provide you the best service possible. Part of filling out the form is so that we have your essential details, so we can keep a correct and accurate record.
So step 1 is to fill in the form, then once filled in it will be automatically sent to the Cosmic Ears Artist Relations team who will review and reply within 24-48 hours (during normal business hours).
Step 2: Offer sent
Once the Cosmic Ears Artist Relations team have evaluated your application, they will email back an offer and the endorsement terms & conditions. We take every application seriously, and invest significant research to ensure we are giving you the best endorsement offer possible.
When you are happy with the offer, it is now onto the next stage of getting everything setup as quickly as possible so you can begin the order process, and get your bespoke Cosmic Ear’s to you!
Step 3: Setup your account
Once you have accepted the endorsement offer you will need to setup an account on our website, so we can send you your endorsement code.
Once you have setup your account send an email address to artist@comicears.com from the email address you used to set up the account.
Step 4: Place your order
Once we have received you account details we will setup your endorsement code and send it back to you. Now the exciting part comes… choosing your awesome Cosmic Ears.
Decisions, decisions.
Pick your model, cable, colour, and any custom options you want. You can add initials to your shells – up to three characters per ear, in upper or lowercase. You can even add your own simple artwork or choose one of our great faceplate designs.
Once you’ve perfected your choice of earphones, add them to your cart and checkout. At the checkout there is an option to enter your endorsement code, enter it here and click “Apply Coupon”. Your offer should then be applied.
If you face any issues please contact artist@cosmicears.com
Remember you need to be logged on for the coupon to be applied as it is associated with your account.
After you have applied your code you can finalise the order by going to the checkout page.
Step 5: Get Your Impressions
To create your earphones, we work from impressions made from the shape of your ears. These need to be produced by a professional audiologist. You could also arrange to come and visit us and we will take your impressions. Contact us to make this happen!
It is essential that you tell your audiologist that your impressions will be used to create custom in-ear monitors. We require full ear impressions to be made. We have an Audiologist Information guide that you can print off; this has all the information that your audiologist will need to create the impressions we need.
Tip: Good impressions are the most critical aspect of having good fitting monitors. Ensure you read carefully our Ear Impressions tips page. Please ensure you inspect the impressions BEFORE you leave the audiologist and compare them to the samples we dhow on the Ear Impressions tips page.
Step 6: Send Us Your Impressions
Now you have your ear impressions made, you need to send them to us – check the Audiologist Information page for our address. Package them in a sturdy box, along with packing material for protection, tissue paper can work as a good alternative.
We can’t start creating your earphones until we’ve received both your payment and your ear impressions.
Step 7: We Get To Work
Now we have your order, your payment, and your ear impressions, we can can start creating your earphones!
From start to finish, you will receive updates about the status of your earphones as they move through the production process. This will continue all the way up to your completed earphones being shipped out to you.
