30 Day Fit Limited Warranty
Cosmic Ears provides a limited warranty against poor fit for all Cosmic Ears Custom Earphones for a period of thirty (30) days from the original shipping date.
To use the re-fit service download and fill out the re-fit form and send the form and both earphones to the following address. Ensure that you clearly mark on the package “RETURNED UNDER WARRANTY, NO COMMERCIAL VALUE”. Cosmic Ears are not responsible for any customs charges incurred for returned earphones, if any custom charges are made we will invoice the customer for the appropriate amount.
The customer is responsible for the costs in shipping the earphones to Cosmic Ears.
Cosmic Ears will cover the costs of shipping the earphones back to the customer, this only covers one re-fit, any subsequent re-fits the customer is responsible for all shipping costs.
51 Station Road
Download Re-Fit Form
1 Year Workmanship Limited Warranty
Cosmic Ears provides a limited warranty for material defects or workmanship in either the external shell or the internal components for a period of one (1) year from the original shipping date.
This warranty does not cover:
- Damage or breakage caused by misuse, abuse, excessive wax build up in sound tubes, excessive volume, shock, negligence, acts of God or anything else due to use of Cosmic Ears products contrary to Cosmic Ears instructions.
- Drivers from donor IEMS in reshelled orders (CER) after the product has been received and confirmed in working order from the customer.
- Product or part that has been modified or altered without the written permission of the company.
- Damage or breakage caused by modification or service performed by anyone other than Cosmic Ears.
- Cables are not covered by the 1 year warranty. Cables are covered by a 30 day warranty from order dispatch.